Client Services - Vice President

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.

The Global Corporate Services (GCS) team at Blackstone services all global offices and lines of businesses across the firm. The GCS team is delineated by its Corporate Real Estate & Strategy (CRES), Administrative Services (AS) and Travel & Expense (T&E) departments which deliver services associated with Corporate Real Estate, Workplace Services, Facilities, Design & Construction, Office Services, Conference, Meeting Room & Internal Events Management, Catering Dining & Pantry Services and Travel Expense and Records Management. We are seeking a full-time employee to join and lead client services for the New York Team, based in the New York office.

Position Objective:

The Vice President/AMERS Client Services will possess expertise and knowledge in the areas of guest services, hospitality and office services with a strong ability to provide operational support and execution of best-in-class experiences, all while operating in the fast-paced, high volume corporate environment.

Job Description:

Blackstone is seeking an experienced client services professional that will report into the Global Head of Administrative Services. This position will be responsible for managing and coordinating operational teams, primarily in New York, but with engagement and support across the US office portfolio, to deliver best-in-class, right-sized services.

The role entails leading and management of client services team, ensuring smooth, efficient and professional service, while also managing daily operations, training staff, and maintaining a positive team environment. The ideal candidate will possess strong leadership, communication, operations and pre-eminent client service skills. The Americas VP of Client Services must be confident managing a variable workload in a collaborative environment with high-level (low profile) internal and external clients and colleagues.

Responsibilities include, but are not limited to the following:

• Manage delivery of service lines to very high standards to support business performance
• Act as primary relationship manager for all professional and corporate group contacts
• Partner with Events and Marketing team to ensure that all onsite Blackstone events align to branding and corporate design and production standards
• Partner with GCS, CRES and T&E team to deliver holistic office-based experiences
• Elevate current services to next level in New York and across US Regional Offices
• Build and document standard operating procedures
• Integrate the ESG and Wellness agendas across verticals
• Develop excellent relationships with peers across global regions to develop and drive consistency of the Blackstone brand implementation to bring the client and colleague experience to life
• Lead weekly internal coordination meetings with all internal partners
• Assume the role as an “expert in residence” in space optimisation, keeping up-to-date on emerging technologies and opportunities
• Report, track and monitor internal meeting/event/visitor activity, demand and data points, and regular analysis and proposal of process improvements (e.g., tech systems, EMS, Envoy)
• Become expert user for the conference room booking platform (EMS) in order to provide user support, optimize tools, and ensure integrity and accuracy of information (EMS), and build and conduct training modules including for Envoy visitor registration platforms
• Prepare monthly reports to identify opportunities, efficiencies and cost optimization of services
• Manage monthly re-billing and detailed budget management for services; work closely with Accounts Payable to ensure invoice/payment requests are properly processed in a timely fashion and re-charged correctly to Cost/Project Codes
• Proactively manage and maintain positive vendor relationships (i.e., outsourced vendors); including conducting regular performance evaluation meetings to ensure Blackstone service levels and values are achieved and within budget, as well as invoice processing and payments/re-charges
• Oversight of all team ordering, purchasing, and invoice reconciliation
• Build relationships with US Office Managers and aid in training, set up and build out of local requirements in line with core role responsibilities described above
• Perform administrative duties and special projects related to the department as assigned

Qualifications / Skills:

• Bachelor’s Degree and 10+ years of related experience in hospitality and guest services in a corporate environment
• Motivated, responsible self-starter who operates with a sense of urgency and is results-oriented; takes initiative, demonstrates leadership qualities and works well within a group or alone
• Role requires work outside of regular business hours to meet customer needs
• Strong ability to work exceptionally well as a team member and leader, and communicate to staff, consultants, and clients at all levels with humility and openness; strong ability to demonstrate by example the hospitable demeanor Blackstone expects of all full-time outsourced service providers
• Excellent communication skills, both written and oral with an outgoing and positive approach

• Familiarity and understanding of various corporate services specific systems, including but not limited to Concur, CVENT, IWMS tools, Envoy, BOX, Document Management tools, EMS conference booking tools, (strongly preferred)

• MS Office Suite: specifically comfortable working with numbers, advanced Excel skills required
• Experience negotiating commercial terms and managing vendor performance
• Strong organizational, technical and multi-tasking skills with the ability to prioritize multiple meetings and deliverables and with high level of attention to detail; high-quality standards, solutions-seeking, creative problem-solver
• Strong ability to meet frequent and specific deadlines; consistent follow up to ensure tasks completed
• Strong work ethic, patience and a winning attitude; calm and collected under pressure
• Demonstrates sound judgment in order to resolve problems and make decisions
• Resourceful, anticipates stakeholder requirements, adaptable and proactive to issues and changes
• Highest level of professionalism and professional integrity

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please email Human Resources at HR-Recruiting-Americas@Blackstone.com.

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.

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